This work was completed while residing in Prague, Czech Republic. Using a local dial up Internet connection, I was able to copy work daily from my local machine to Easynet's web servers in London. Also maintained close contact with colleagues and supervisors in London via email, discussing requirements and work progress.

Note : at present Easynet's Virtual Internet Provider service has not been fully launched; thus the Help site is not yet live on any Easynet site. The link above is to a local copy of the work.

Support avenues included telephone, email, USENet News and IRC channels.

Progressed to a supervisory role, assisting with problematic cases, dissatisfied customers, and miscellaneous second line support issues.

Trained new staff members. All new staff needed extensive training, covering all aspects of support techniques, use of Easynet's extensive in-house technology, and telephone manner.

Maintenance of the Easynet public FTP site : monitoring software licencing agreements, obtainging and making available new Internet software releases on all platforms.

Documentation - installation and configuration guides for all subscribers, for both Macintosh and Windows platforms. Completed an extensive FAQ - Frequently Asked Questions document, covering most common questions and problems for new Internet users, for both the Macintosh and Windows platforms. This FAQ was sent to all new Easynet subscribers. Created an HTML version of the FAQ, available to the public via the World Wide Web. Maintained and updated these documents as necessary. Miscellaneous documentation covering new developments in the Easynet service, or new features in software packages.

Created "Help" section of new Easynet World Wide Web pages, using both existing documentation and writing new sections where necessary. These tutorial style pages cover installation, configuration and use of most common Internet applications. Included screen-shots to illustrate some sections, with particular care to guide novice computer users.

Voluntarily maintained the unsupported, public Easynet Quake server (multiplayer Internet game). Modified game code, extensive use of patches and game add-ons on the Unix server, with root (super user) privileges.

Progressed to software development for these projects, at all stages from initial consultation with Department of Transport engineers for discussion of requirements, through design, writing code, testing and debugging software. The software was, and is, used both to create and edit major road and public transport models, and analyse those models once complete. The software is for use with the GenaMap Geograpical Information System, in conjunction with Oracle databases (RDBMS).

Also supervised and trained staff and other consultants in use of the completed software.

All work was completed on the Department of Transports Sun Sparc IPX and IPC local area network.

Examples of code written in GenaMap scripting language are available.